Service Recovery

So I was lucky enough to meet the House Supervisor at 1am. Magically, mom was made comfortable enough sleep for about 2 hours. The supervisor tells mom that she's lucky to have a strong advocate in me. That is 'service recovery speak' for 'your daughter is a bitch but we want you to be comfortable'. The evil Belinda (the nurse) no longer makes eye contact with me. Mom tells me not to eat or drink anything she brings me, it will probably be poison.

So, little sleep......... might not make it back to the outer banks today. She needs to feel a little more confident in the staff.

I'd better get my own coffee.....